Privacy Policy

Introduction

33bb operates an online gaming and betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This Privacy Policy sets out how 33bb collects, processes, stores, and protects the personal information you provide when using our platform, whether on mobile or desktop.

By registering an account or continuing to use the 33bb platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically, as we may update it to reflect changes in our services or applicable standards. If you have any concerns about how your data is handled, please contact our support team before proceeding.

Information We Collect

We collect information in three principal ways: information you provide directly, information collected automatically as you use the platform, and information obtained through payment processing. Each category is described below.

Information You Provide Directly

• Full name, date of birth, and contact details (email address and phone number)
• Residential address, including city and district within Bangladesh
• Account credentials including username and securely hashed password
• Identity verification documents uploaded during KYC checks (national ID, passport, or similar official document)

Information Collected Automatically

• Device information such as device type, operating system version, and browser type
• IP address and approximate geolocation, used solely to verify Bangladesh residency and for fraud prevention
• Session logs including pages visited, time spent, and game activity records
• Cookies and similar tracking technologies as described in the Cookies section below

Payment-Related Information

• Mobile banking account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — we do not store full account numbers
• Transaction identifiers, amounts, timestamps, and status records for each deposit or withdrawal
• Bank reference codes from Dutch-Bangla Bank, City Bank, BRAC Bank, or other partner institutions where applicable

How We Use Your Information

33bb processes your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are inconsistent with those purposes. The lawful bases and specific uses are as follows:

• Account creation and management: to register your account, verify your identity, and maintain your player profile
• Platform delivery: to provide access to cricket betting, live casino, slots, crash games, and all other 33bb services
• Payment processing: to facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, and unauthorised access
• Responsible gaming compliance: to monitor player behaviour and apply self-exclusion or account limits where appropriate
• Customer support: to respond to your queries, complaints, and service requests in a timely manner
• Service improvement: to analyse platform usage patterns and improve the quality, reliability, and features of 33bb

Payment Data and Bangladesh Banking Partners

When you make a deposit or request a withdrawal on 33bb, your transaction is processed through our trusted payment partners. These include mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as conventional bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, and other partner institutions. All financial transactions on our platform are denominated in Bangladeshi Taka (BDT) and are carried out with 256-bit SSL encryption.

We do not store your full mobile banking account number or full card number on our servers. Payment data is tokenised and processed by our PCI-compliant payment partners. 33bb only retains the minimum transaction reference information required for dispute resolution and financial audit purposes.

Data Sharing and Third Parties

33bb does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the following limited circumstances:

• Payment processors: transaction data shared with bKash, Nagad, Rocket, and banking partners solely to process your payments
• Game providers: minimal session data shared with Pragmatic Play, Evolution Gaming, Spribe, and other certified providers to deliver their games on our platform
• Fraud prevention and compliance services: anonymised or pseudonymised data shared with security partners to protect our platform and all players
• Legal obligations: disclosure to authorities if required by applicable law, court order, or to prevent serious harm

All third parties with whom 33bb shares data are contractually bound to process that data solely for the specified purpose and to maintain equivalent data protection standards.

Cookies and Tracking Technologies

33bb uses cookies and similar technologies to provide a seamless gaming experience, remember your preferences, and improve platform security. We use three categories of cookies:

• Essential cookies: strictly necessary for account login, session management, and core platform functions — these cannot be disabled without affecting your ability to use the site
• Analytics cookies: help us understand how players navigate the platform, which games are most popular, and where improvements are needed — data is aggregated and anonymised
• Preference cookies: store your language preference, display settings, and other customisation choices so you do not need to reset them on every visit

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect core platform functionality. For further information about the cookies we use, please contact us at [email protected].

Data Retention

33bb retains personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, compliance, and dispute resolution purposes. Specifically, transaction records and account activity logs are retained for a minimum of five years to comply with financial record-keeping standards applicable to operators serving the Bangladesh market.

Once your account is permanently closed, we delete or anonymise all personal data that is no longer required for the above purposes, within a reasonable period following the closure date. Identity verification documents are securely deleted once they are no longer required for KYC obligations.

Your Rights Regarding Your Data

As a 33bb player, you have the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request.

• Right of access: request a copy of the personal data 33bb holds about you
• Right to rectification: ask us to correct inaccurate or incomplete data in your player profile
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected — subject to legal retention obligations
• Right to restriction: ask us to limit the processing of your data while a complaint or query is being resolved
• Right to data portability: receive a structured, machine-readable copy of data you have provided to us, where technically feasible
• Right to object: object to processing based on our legitimate interests, including profiling for responsible gaming purposes

We will respond to all data rights requests within 30 days. Where a request is complex or where we receive a high volume of requests, we may extend this period by up to an additional 60 days and will notify you accordingly.

Security Measures

33bb employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL encryption for all data in transit, secure and encrypted database storage for data at rest, role-based access control so that only authorised staff can access player data, regular security audits and penetration testing, and two-factor authentication available for all player accounts.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your 33bb account, to enable two-factor authentication, and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

Age Restriction and Minors

33bb is strictly an adult gaming platform. Our services are available exclusively to players who are 21 years of age or older, in accordance with responsible gaming standards applicable to the Bangladesh market. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or provided personal data, we will immediately suspend the account, delete all associated personal data, and retain a record solely for the purpose of preventing future registration attempts.

Changes to This Privacy Policy

33bb reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or industry best practices. When we make material changes, we will notify active players via email or through a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of the 33bb platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to request account closure and data deletion.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33bb handles your personal data, our data protection team is available 24/7 (Bangladesh Standard Time, UTC+6) to assist you.

Email our support team: [email protected]